Shipping policy

SHIPPING POLICY

OVERVIEW
This Shipping Policy explains how we process and ship your FoundationGuard order. By placing an order with GuardWell Home, you agree to the terms below.

SECTION 1 - PROCESSING TIME
Orders are typically processed and prepared for shipment within 48 hours (2 business days) of purchase. Processing times may be longer during high-demand periods, such as major promotions or holidays - we will note any expected delays on our site if this occurs.

SECTION 2 - SHIPPING TIME
Once your order ships, delivery typically takes 5-15 business days, depending on your location. This means the total time from order to delivery is generally 7-17 business days.

These are estimates, not guarantees. Actual delivery times can vary due to carrier delays, customs processing, weather, or other events outside our control.

SECTION 3 - SHIPPING COSTS
We currently offer free standard shipping on all FoundationGuard orders within the United States.

Orders shipping to the following additional regions are also eligible for delivery, subject to Section 5 below: The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sint Maarten, Trinidad & Tobago, and Turks & Caicos Islands.

SECTION 4 - ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.

SECTION 5 - INTERNATIONAL ORDERS
For orders shipping outside the United States, delivery times may be longer than the estimate in Section 2, and can vary by destination. Customers are responsible for any customs duties, import taxes, or fees charged by their country upon arrival - these are not included in your order total and are collected separately, typically by the carrier or customs authority. We are not able to predict or control the amount of these fees.

SECTION 6 - ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support@guardwellhome.com and we will do our best to correct it before the order ships.

SECTION 7 - LOST OR DELAYED PACKAGES
If your order has not arrived within the estimated delivery window, contact us at support@guardwellhome.com with your order number. We will work with the carrier to locate your package. If a package is confirmed lost in transit, we will offer a replacement or a full refund.

SECTION 8 - DAMAGED PACKAGES
If your package arrives visibly damaged, please take photos of the packaging and the item before contacting us at support@guardwellhome.com. We will arrange a replacement or refund in accordance with our Refund Policy.

SECTION 9 - CONTACT INFORMATION
Questions about this Shipping Policy should be sent to:
GuardWell Home
support@guardwellhome.com
292 Menahan st. Brooklyn Ny 11237