Refund policy

REFUND POLICY

OVERVIEW
Thank you for shopping with GuardWell Home. We want you to feel confident in your FoundationGuard purchase. This Refund Policy explains how returns, refunds, and replacements work.

SECTION 1 - 90-DAY GUARANTEE
We offer a 90-day guarantee from the date your order is delivered. If your FoundationGuard product arrives damaged, defective, or does not perform as described, contact us within 90 days of delivery and we will offer a replacement or a full refund, at your choice.

SECTION 2 - CHANGE OF MIND RETURNS
If you simply change your mind, you may request a return within 30 days of delivery. To be eligible:
- The item must be unused and in its original condition
- The item must be in its original packaging where possible
- You must contact us before sending anything back, so we can provide a return address and instructions

Change-of-mind returns may be subject to a restocking fee of 50%, and original shipping costs are non-refundable unless the return is due to our error or a defective item.

SECTION 3 - HOW TO START A RETURN OR REFUND REQUEST
Email us at Support@guardwell.com with:
- Your order number
- A brief description of the issue
- Photos, if the item arrived damaged or defective

We aim to respond within 24 hours on business days and will guide you through the next steps.

SECTION 4 - REFUNDS
Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [INSERT NUMBER, e.g. 5-10] business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

SECTION 5 - DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 90 days of delivery with photos of the issue. We will cover the cost of a replacement or issue a full refund, including original shipping costs, for confirmed defects.

SECTION 6 - NON-RETURNABLE ITEMS
The following are not eligible for return:
- Items damaged due to misuse, improper installation, or normal wear and tear
- Items returned without prior contact and authorization from us

SECTION 7 - LATE OR MISSING REFUNDS
If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you've done this and still have not received your refund, contact us at Support@guardwell.com

SECTION 8 - CONTACT INFORMATION
Questions about this Refund Policy should be sent to:
GuardWell Home
Support@guardwell.com
292 Menahan st. Brooklyn Ny 11237