Track Your Order
Track your order
Your tracking number is in the shipping confirmation email we sent you. Paste it into the carrier's site, or use a universal tracker if you are not sure which carrier has it.
How long should delivery take?
Orders are processed within 2 business days. Delivery then typically takes 5 to 15 business days, so the total from order to doorstep is generally 7 to 17 business days. These are estimates, not guarantees. Full detail is on our Shipping Policy page.
I have not received a tracking number yet
Tracking numbers go out by email once your order ships. If it has been more than 2 business days since you ordered and nothing has arrived, check your spam folder first, then email support@guardwellhome.com with your order number.
My tracking has not updated
Allow up to 48 hours after the confirmation email for tracking to show its first scan. After that, long quiet stretches mid-transit are normal, especially while a parcel moves between countries or sits in customs. A tracking number that has not moved for a few days is not a lost parcel.
Get in touch if there has been no movement at all for 10 business days.
I ordered more than one and only part arrived
Multi-item orders sometimes ship as separate parcels with separate tracking numbers and can arrive days apart. Email us if the rest has not turned up within 7 days.
My order is late or lost
If your order has not arrived within the estimated delivery window, email support@guardwellhome.com with your order number. We will work with the carrier to locate it. If a parcel is confirmed lost in transit, we send a replacement or issue a full refund.
Customs and import fees
Orders delivered outside the United States may attract customs duties or import taxes set by your country. These are collected separately, usually by the carrier, and are the recipient's responsibility. We cannot predict or control them.